Shareholder Services


With our core competency in the industry, we take care of all the documentation and other procedures to be done with utmost care to prevent any sort of inaccuracy, while completing the share transfer services.

Our services include: Shareholder record-keeping and shares transfer expertise. Shareholder inquiry accessible online, by phone, email and ordinary mail. Shareholder distribution of issuer documents electronically and by mail. Regulatory reporting. Beneficial holder reporting, mailing and meeting services. Attending to corporate actions that our clients undertake and other shareholder relation matters.

Corporate Meetings

ShareTrack Zambia manages the distribution of annual reports and Notices for Meetings (AGM, EGM, etc.) to shareholders electronically, in partnership with eNotices, and by ordinary postage. ShareTrack Zambia manages the receipt and recording of shareholder proxy forms.

ShareTrack Zambia also manages the attendance register and shareholder registration at company meetings. If required to do so, ShareTrack Zambia is able to conduct polls at these meetings.

Data & Records Management

We carefully develop and execute software, layout designing, policies, practices and procedures that help us to properly manage the full data lifecycle needs of an enterprise. Our data management activities revolve around data entry, data processing and data conversion.

With our vast experience, we have the capability of identifying and classifying the records as per their level of importance. We keep in mind several factors such as Space, Accessibility, Security, Control, Cost and others, in order to determine the particular records management needs of our clients.

Dividend Payments & Reconciliation

ShareTrack Zambia undertakes the management of dividends from processing, funding, payment and reconciliations to maintenance of unclaimed dividends. This service involves;

  • Calculation of dividend due and reconciliation of reports with dividend declared.
  • Production of dividend payment reports according to shareholder status and payment method.
  • Sorting and posting of dividend warrants and remittances to shareholders.
  • Calculation and advice of applicable withholding tax as well as obtaining individual shareholders’ withholding tax certificates.

LuSE Central Shares Depository

ShareTrack Zambia has developed bespoke electronic share registry system that analyses shareholder data for appropriate reporting to all concerned stakeholders. Under this service, we facilitate hassle free transfer of shares in terms of:

  • Physical share transfer De-materialization of shares through the CSD.
  • Re-materialization of Shares from the CSD.
  • Dividend/Interest pay-out including Electronic Payment transfers and Mobile Payments.

Registrar to IPO

As Registrars to IPO, we hold the capabilities to offer matchless services to ensure complete satisfaction of our clients along with their Investors and Intermediaries. We are known for offering efficient issue management services, which are time-proved for being helpful and beneficial for the organization of our clients.

We are concerned with all registrar services – right from pre-issue planning to post issue Investor Services. To conduct our activities with competence we dedicatedly abide by our planning, project management, and documented processes at every step.

Our team with its in-depth knowledge and expertise make sure to follow every procedure and documenting process as per the guidelines pre-defined by the industrial standards and our clients. With our expertise, we are able to manage all types of Public, Rights and Bonus Issues. Further, we also provide consultancy and assistance for the following: